MARNER CARE · How we work
How we work
Property care is a matter of trust: you hand someone the key to your house and are far away yourself. So here is exactly how we work — so you can hold us to it.
Five rules carry everything else. None of them is marketing; each one can be checked against the contract and the first monthly report.
Rule one
One person, one house
Every property has a fixed, named contact. The same person who drives the inspections also coordinates the trades and writes the report — they know the creaking gate, the temperamental well and the corner where damp appears first.
You reach them directly, not through a call centre. And if something is not right, the managing director is responsible — not a complaints department.
Rule two
A fixed rhythm, not occasional visits
Inspection means: fortnightly or weekly, depending on the package, against a fixed checklist for your house — plant and technology, damp, windows and shutters, pool, grounds. Small things get done on the spot: a jammed shutter, a blocked gutter, a replaced fuse.
Anything that needs a licensed trade is tendered and supervised, so nothing waits three weeks for an appointment that takes ten minutes.
Rule three
The report arrives on the first — every month
On the first of every month you receive a report with photos: what was inspected, what was done, what is pending, and which quotes are waiting for your approval. The first report comes 30 days after the key handover.
The report is not a courtesy — it is the product. It is the proof that somebody was there and looked properly. There is a sample on the home page.
Rule four
Nothing without your approval
No trade work is commissioned before you have seen the quote and agreed. The only exception is immediate danger — a burst pipe is stopped before anybody makes phone calls.
The tradesman’s invoice is passed on to you unchanged, with no mark-up. For the coordination — obtaining quotes, scheduling, supervising the work, following up on warranty claims — we charge 15 % of the net order value as its own, openly stated line, capped at 450 € per order; orders under 150 € are coordinated free of charge. The fee is stated in the quote you approve, so there is no surprise on the invoice.
Rule five
One price for the whole island
Whether your house is in Andratx or in Artà makes no difference to the price. There are no travel surcharges, no special rates and no discounts to negotiate — every client pays the same, and the prices are published on this website.
An initial twelve months, then cancellable monthly with one month’s notice — no automatic annual renewal. Monthly direct debit, no deposit. The first visit is free, even if no contract comes of it.
And the key
Keys and access
Keys are kept in a secured cabinet, with no address on the tag — only a property number. Every removal is logged. At handover we record the condition of the property with photos, so nobody has to guess later what was there before.
Our liability insurance expressly covers key custody; we attach the certificate to every quote, without you having to ask for it. With you we speak English or German — with tradesmen, utilities and authorities we deal in Spanish, so that you do not have to.
Does that sound like the care your house needs? Tell us where it is.
Enquire, no obligation